I had a funny (?!) incidence the other day when my 5-year old daughter went onto iTunes and, thinking she was just listening to a song from Disney’s Frozen soundtrack, she actually went and bought the whole flippin’ album.
Not such a huge issue, I know. But to stick a fly in the ointment, I had literally just walked away from browsing a couple of albums that I really wanted, telling myself that I couldn’t afford them at the moment cos’ the kids need new shoes, swimming lessons, days out, food, &c.
So, on seeing my library filling up with a load of music that I really didn’t want, but would still have to pay for, I stopped the download and asked iTunes for a refund.
Now, before you go thinking what an awful father I must be and that perhaps I should have just shrugged my shoulders and bought this album for her, let me reiterate two things: (a) she only wanted one track, and (b) I’m skint until payday.
Anyway, I emailed Apple and they very kindly gave me a refund. But the person on the other end of the email was surprising, to say the least. I don’t know about you, but I’ve always seen Apple staff as funky, laid-back types, who could easily be one of your mates. The girl who dealt with my issue, however, was quite the opposite. She seemed very, very nice, but oh my god, she also to seemed have the persona of an overly sycophantic robot. Maybe that’s what she is.
Just look at one of the emails I received…